Complaints Procedure

Chants Estate Agents is a member of The Property Ombudsman. We aim to provide the highest standards of service for all of our customers. To ensure that your issues are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Mr Mark Chant, Director. In the event that we are not able to deal with the issue to our mutual satisfaction, the case will be referred to The Property Ombudsman.

In House Complaints Handling Procedure

  1. If you believe you have a complaint, please write in the first instance to the Director at the address below:
    Mr Mark Chant
    Chants Estate Agents
    10 – 12 Princes Street
    BA20 1EW
  2. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt.
  3. In the event that the review as detailed above fails to satisfy your complaint, you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.